Support & FAQ

Submit your configuration on the order page: choose your location, plan, and OS, then fill in your contact details. Our team responds within 24 hours to confirm availability and send payment instructions. No payment is taken upfront.

Typically 4–8 hours on business days from confirmed payment. For Kenya (geo-redundant dual-datacenter setup), allow up to 24 hours. You receive SSH/RDP credentials and a quick-start guide by email once your server is ready.

We send you: your server IP address, SSH port (Linux) or RDP details (Windows), root/Administrator password, datacenter location details, and a quick-start guide for initial setup and security hardening.

Yes. Each location has a public test IP you can ping to measure latency from your location: Ivory Coast: 102.220.17.122 · Nigeria: 169.255.57.93 · South Africa: 160.119.100.1 · Kenya: 41.242.1.3 · Senegal: 213.154.90.134

All plans at all locations include: 1 dedicated fixed IPv4 address, managed firewall with DDoS mitigation, daily geo-redundant backups, SMTP outbound relay, your choice of Linux or Windows OS, N+2 high availability architecture, KVM virtualization (dedicated resources), and 99.9% uptime SLA.

Most locations have no setup fee. The exception is Kenya (Nairobi + Mombasa) which has a $200 one-time setup fee for the geo-redundant dual-datacenter configuration.

Annual plans are billed upfront for 12 months at a 15% discount — equivalent to approximately 2 months free. You can switch from monthly to annual at any time; we prorate the difference.

Upgrades are available at any time with prorated billing adjustment. Contact our support team and we handle the migration with minimal downtime. Downgrades take effect at the next billing cycle.

No. All published prices exclude VAT and applicable local taxes. Any applicable tax is calculated based on your billing country.

We evaluate discount requests case by case for African non-profits, early-stage startups, and multi-server orders. Contact us with details about your organization.

Linux: Ubuntu 20.04 LTS, Ubuntu 22.04 LTS, Debian 11, CentOS 7, CentOS Stream 8. Windows: Windows Server 2019 Standard, Windows Server 2022 Standard. All at no additional OS cost.

Yes. OS reinstallation is available on request at no extra charge. Contact support with your preferred OS and we schedule the reinstall — typically within a few hours. Note: reinstallation wipes all data, so ensure you have a backup first.

Yes. Unlike many providers who charge a Windows license surcharge, Windows Server is included in the plan price at all our locations. This is relatively rare among African VPS providers.

Yes. You have full root (Linux) or Administrator (Windows) access. Install any compatible software: cPanel, Plesk, DirectAdmin, Webmin, Docker, WordPress, Node.js, databases, game servers — anything that runs on the OS.

KVM (Kernel-based Virtual Machine). This means your CPU and RAM are dedicated — not shared with other tenants as in OpenVZ container models. You get guaranteed, isolated resources.

Ivory Coast: 100 Mbps shared · Nigeria: 100 Mbps shared · South Africa: 200 Mbps shared · Kenya: 100 Mbps shared · Senegal: 1 Gbps shared. "Shared" means the bandwidth pool is available to your VPS, burstable up to the stated maximum.

Currently, all plans include 1 dedicated IPv4. IPv6 availability varies by location — contact us to confirm for your specific datacenter.

Full VPS snapshots are taken daily and replicated to a secondary datacenter in a different city. Retention is 7 days by default. Restoration is available on request within your retention window.

The managed firewall provides active packet filtering at the network perimeter. It blocks common attack vectors (port scans, SYN floods, UDP amplification) and is configured to allow standard service ports. You can request custom port rules by contacting support.

International bank wire (SWIFT/wire transfer), Cryptocurrency (USDT on TRC20 network preferred for low fees; Bitcoin also accepted), and Credit/debit card via Flutterwave (Visa, Mastercard, American Express). We send payment details after order confirmation.

Standard PayPal and Stripe merchant accounts are not available in Côte d'Ivoire where we are based. Flutterwave provides equivalent card payment functionality with full international card support.

We recommend USDT on the TRC20 (Tron) network — fees are under $1 and transactions confirm in minutes. Bitcoin is also accepted. We provide a wallet address when you confirm your order. Note: payment in crypto is final; use stablecoins (USDT/USDC) if you want price certainty.

We issue an invoice with payment instructions once your order is confirmed. Monthly renewals are invoiced 7 days before the due date. Annual plans receive a single invoice for the full 12-month period.

We guarantee 99.9% uptime on all plans, across all locations. This is backed by the Tier III infrastructure standard (99.982% facility uptime) and N+2 host availability. In the event of a breach, we apply service credits per our SLA terms.

Email: support@getvps.africa. For sales and new orders: sales@getvps.africa. We respond to all tickets within 24 hours on business days (Monday–Friday, UTC+0 to UTC+3).

English (primary) and French. For other languages, we do our best but cannot guarantee native-level support.

Our standard plans are unmanaged — you administer your own server. Managed options (OS updates, security patching, monitoring, application support) are available as a custom service for higher-tier plans. Contact us to discuss.